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This page outlines the terms and conditions under which Giraffe Hosting Limited ("we," "us," or "our") supplies services described on our website, www.giraffehosting.co.uk, to you ("Services"). Our primary services include website hosting services ("Hosting Service") and domain name registration and renewal services ("Domain Registration and Renewal Service").
Please carefully read and understand these terms and conditions before ordering any Services from our website. By placing an order for any of our Services, you agree to be bound by these terms and conditions. If you do not accept these Terms and Conditions, you will not be able to order any Services from our website. Additionally, our Data Processing Agreement under the European General Data Protection Regulation (GDPR) forms an integral part of these terms and conditions. We recommend that you read these terms carefully and keep a copy for your records if necessary.
Our website, www.giraffehosting.co.uk, is operated by Giraffe Hosting Limited ("we," "us," or "our"). We are a registered company in England and Wales under company number 11957978. Our registered office is located at 85 Great Portland Street, London, W1W 7LT.
By placing an order for our Services, you consent to receive our regular newsletter by email, which serves as our primary method of communication. This newsletter will inform you of any changes to our services, billing, planned maintenance, and account access information.
Contracts for the purchase of Services through our site are governed by English law. Any dispute arising from or related to such a Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales. English is the language used for the conclusion of the contract between both parties.
By placing an order through our website, you warrant that:
3.1.1. You are legally capable of entering into binding contracts.
3.1.2. You are at least 18 years old.
If you are acting on behalf of a company or another business, you further warrant that you have the authority to bind that company or business on whose behalf you are placing an order.
4.1.1. You can place an order for Services only after successfully registering an account with us. Information provided during account registration must be complete and accurate. By creating an account, you agree that we may block access to the account and the Services we supply if we reasonably believe that the information you have supplied is inaccurate.
4.1.2. You must keep your username and password private at all times and not allow anyone else to use it. You must contact us if you believe that your username or password has become known to someone else.
Before you submit an order, you will be presented with a summary on the screen, including details of the Services you wish to order and the price payable. You will have the option to amend or correct any errors before proceeding with the order.
Before submitting an order, you will be required to register a credit or debit card. We also accept paperless direct debit, although you may need to use a credit or debit card for your first order.
Once an order has been placed, we will provide you with confirmation of the Services you have ordered. This confirmation will be sent to the email address registered to your account, and copies of previous invoices will be stored in your account.
5.1.1. After placing an order, you will receive an email from us accepting your order and, if applicable, notifying you that the Hosting Service you purchased has been activated ("Acceptance Confirmation"). Your order constitutes an offer to us to buy our Services, and all orders are subject to our acceptance.
5.1.2. The Contract between us ("Contract") will be formed when we send you the Acceptance Confirmation. We may decline your order for the Services for any reason, and in such cases, we will inform you accordingly.
The Contract will relate only to those Services we have confirmed in the Acceptance Confirmation. We will not be obliged to supply any other Services that may have been part of your order until such Services have been confirmed.
We may provide links on our site to websites of other companies, whether affiliated with us or not. We cannot guarantee the quality of products or services you purchase from companies whose websites we have linked to on our website. Any warranties for such products or services are provided solely by the respective seller.
Any disclaimer or limitation of liability does not affect your statutory rights against the third-party seller.
The price of the Services will be as quoted on our website from time to time, except in cases of obvious error. Prices include VAT where applicable.
We accept payment via credit and debit cards. We also offer a paperless direct debit option, although you may be required to use a credit or debit card for your first order.
Payment will be processed through our secure payment provider.
VAT will be charged at the current rate. VAT-exempt customers must provide their VAT exemption certificate to us before making a purchase.
8.1.1. Our Hosting Service includes various features, which may vary depending on the package you select. Please refer to our website for details of the specific features and limitations of each package.
8.1.2. We reserve the right to change the features and limitations of our Hosting Service at any time, but we will provide you with reasonable notice of such changes.
8.2.1. Our Domain Registration and Renewal Service allow you to register and renew domain names. Please refer to our website for details of the specific terms and conditions governing this service.
8.2.2. We do not guarantee the availability of any domain name you request to register, and we will not be liable for any failure to register or renew a domain name.
9.1.1. You have the right to cancel the Hosting Service within 14 days of receiving the Acceptance Confirmation without giving any reason.
9.1.2. To exercise your right to cancel, you must inform us by contacting our customer support team.
9.2.1. If you cancel the Hosting Service within the 14-day cancellation period, we will refund all payments received from you for that Service.
9.2.2. Refunds will be processed within 14 days of the day on which we receive your cancellation request.
9.2.3. No refunds will be issued for Domain Registration and Renewal Services, as these are non-cancellable and non-refundable.
9.3.1. After the 14-day cancellation period, you may terminate the Hosting Service at any time by providing us with written notice. No refunds will be issued for any unused portion of the Hosting Service.
9.3.2. We may terminate the Hosting Service at any time by providing you with written notice and a pro-rata refund for any unused portion of the Hosting Service.
10.1.1. We may terminate the Contract at any time by providing you with written notice if:
(a) You breach any of the terms and conditions outlined in this document or any other agreements between us.
(b) You fail to make payment in accordance with these terms and conditions.
(c) We are required to do so by law.
10.1.2. Upon termination by us, you will not be entitled to any refund for the Services.
You may terminate the Contract at any time by providing us with written notice. You will not be entitled to a refund for any unused portion of the Services.
Our Privacy Policy governs how we process your personal information. By using our website and ordering our Services, you consent to such processing and warrant that all data provided by you is accurate.
For customers located in the European Economic Area (EEA), our Data Processing Agreement (DPA) forms an integral part of these terms and conditions. It outlines our obligations and responsibilities as a data processor under the GDPR.
12.1.1. We exclude all conditions, warranties, representations, or other terms that may apply to our Services to the extent permitted by law.
12.1.2. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use, our Services.
12.1.3. In particular, we will not be liable for any loss of profit, loss of business, business interruption, loss of goodwill, or any indirect or consequential loss or damage.
12.1.4. Nothing in these terms and conditions excludes or limits our liability for:
(a) Death or personal injury caused by our negligence.
(b) Fraud or fraudulent misrepresentation.
(c) Any other liability that cannot be excluded or limited by applicable law.
You agree to indemnify, defend, and hold harmless Giraffe Hosting Limited and its officers, directors, employees, agents, licensors, suppliers, and any third-party information providers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your account.
If you have a complaint about our Services, please contact our customer support team. We will aim to acknowledge your complaint within five working days and provide you with a resolution within 30 days.
We may revise and update these terms and conditions from time to time. Any changes will be posted on this page, and the revised version will apply to all future orders. Please check this page regularly to ensure you are familiar with the current version.
If you have any questions about these terms and conditions or need to contact us for any reason, you can reach us using the following contact information:
Giraffe Hosting Limited, 85 Great Portland Street, London, W1W 7LT.
Email: support@giraffehosting.com
Phone: [Phone Number]
These terms and conditions were last updated on [Date].
