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Smooth out your domain transfer with this clear and practical guide.
This guide breaks down the most common issues that arise during a domain transfer – from locked domains and incorrect EPP codes to DNS errors – and explains how to fix each one.
Transferring a domain name can be a smart move. Whether you're looking for better pricing, improved support, or a single provider for both domain registration and web hosting, switching registrars can offer real benefits. But the process doesn’t always go smoothly.
If you're planning a transfer or are stuck in the middle of one, this article will help you move forward with confidence.
Before a domain can be transferred, it must be unlocked. Many domains are automatically locked for security reasons, especially after registration or renewal.
Problem: Your domain is locked, and the transfer request is denied.
Solution:
Log in to your current registrar account, navigate to the domain settings, and switch the domain lock or transfer lock to “Off.” Once unlocked, your domain will be eligible for transfer.
Tip:
Always check your domain’s lock status before starting a transfer. Some registrars enable locks by default on new or renewed domains.
A simple lock setting can delay your plans. Double-checking this before starting the process can save you time and stress.
The EPP code is a critical security key used to confirm ownership and approve a domain transfer.
Problem: The transfer fails because the EPP (Extensible Provisioning Protocol) code is invalid.
Solution:
Retrieve the correct EPP code from your current registrar. Please copy and paste it carefully to avoid typos or spaces. If needed, contact your registrar’s support to get the correct code.
Tip:
Treat the EPP code like a password. Only request it when you're ready to transfer and keep it secure.
Getting the code right the first time ensures the transfer request goes through without unnecessary back-and-forth.
Domain transfers usually take between 5–7 days. If it’s taking longer, there may be an issue with verification or setup.
Problem: Your domain transfer is taking longer than expected.
Solution:
Check that you've:
Tip:
Monitor your transfer status and respond quickly to any requests or confirmations.
Staying on top of the process keeps it moving. Missed emails or incomplete steps are the most common reasons for delays.
Your domain registrar relies on WHOIS contact information to send approval links. If your details are old or incorrect, you won’t receive them.
Problem: You don’t receive the authorisation email due to outdated contact info.
Solution:
Update your contact details (especially your email) in the domain's WHOIS settings at your current registrar. This ensures you receive all verification messages during the transfer.
Tip:
Keep your WHOIS contact details up to date and use an email address you check regularly.
Without a valid email address, your transfer can’t be approved. A quick update can prevent unnecessary complications.
Domain names are locked for 60 days after initial registration or ownership changes. This is a standard industry rule.
Problem: You’re trying to transfer a domain that's been registered or transferred for less than 60 days.
Solution:
Wait until the 60-day lock period ends. Then initiate your transfer.
Tip:
Plan if you know you’ll need to transfer a domain. Avoid immediate transfers after registering or changing ownership.
Being aware of this rule helps you avoid starting a transfer you can’t complete.
Transfers only work if the domain is active. If the domain expires mid-process, the transfer will fail.
Problem: Your domain expires before the transfer is completed.
Solution:
Renew your domain with your current registrar before starting the transfer. Once renewed and active, begin the transfer.
Tip:
Check your domain’s expiration date and allow plenty of time before it runs out.
Always renew first, transfer second. This ensures your domain stays live throughout the process.
Some registrars may block a transfer due to account issues or unpaid fees.
Problem: The registrar blocks the transfer due to unpaid fees or policy violations.
Solution:
Contact your registrar and ask for the specific reason. Resolve any issues such as overdue payments or account disputes. Then, re-initiate the transfer.
Tip:
Ensure your account is in good standing before requesting a transfer.
Clearing up account issues beforehand reduces the chance of rejection or delays during the transfer.
When your domain moves, the DNS settings might not move with it—this can disrupt your website or email services.
Problem: Your website or email stops working after the transfer due to DNS misconfiguration.
Solution:
Tip:
Before transferring, back up your DNS records or use nameservers that aren’t tied to the old registrar.
Need DNS help? Our Web Hosting, VPS Hosting, and WordPress Hosting services come with full DNS management support.
Planning ahead for DNS ensures your services stay online throughout the process.
WHOIS privacy masks your contact details, but it can also block the emails you need to approve the transfer.
Problem: WHOIS privacy protection hides your contact email, so verification messages don’t reach you.
Solution:
Temporarily disable WHOIS privacy, update your contact email if needed, and reinitiate the transfer. Once the transfer is complete, re-enable privacy at your new registrar.
Tip:
Turn off privacy protection before starting the transfer. Turn it back on afterwards to protect your data.
This small step prevents the most frustrating kind of delay—the kind you don’t see coming.
Each registrar has its own procedures and policies for domain transfers. Some may add additional checks or requirements.
Problem: The registrar has unique transfer rules or verification requirements.
Solution:
Check both the current and new registrar’s support pages for their specific transfer instructions. Complete all required steps and confirm any verifications they request.
Tip:
Always research the transfer process before starting. Clear communication with registrar support teams can save time and prevent errors.
Knowing what to expect helps you avoid surprises mid-transfer.
Moving your domain shouldn’t be stressful. At Giraffe Hosting, we make domain transfers simple, secure, and supported. If you're looking for expert help with a domain name transfer or a new domain registration in the UK, we’ve got you covered.
Explore our:
Let us take care of the technical steps while you focus on what matters—growing your business online.
If you cancel before the transfer is completed, the domain will remain with your current registrar. Some registrars may not refund the transfer fee if the transfer is cancelled mid-process.
No. You’ll need to wait at least 60 days before initiating a transfer.
Log in to your registrar account, go to your domain settings, and look for “EPP Code” or “Authorisation Code.” Request it if needed, and use it exactly as provided.
It prevents unauthorised transfers. To move your domain, you’ll need to disable the lock in your current registrar’s settings.
Delays typically occur due to locked domains, incorrect EPP codes, outdated WHOIS information, or pending approval. Check your inbox and contact both registrars if needed.
